COVID-19 Response

Updates for Residents, Patients, Family Members, Teammates, Volunteers and Friends of The Wesleyan during the COVID-19 Health Crisis


We continue to closely watch the numbers of people who have contracted COVID-19 in Williamson County. Even with all the precautions we are taking, we know that when the numbers increase in our area so does potential exposure for residents and teammates at The Wesleyan. We believe transparency is key to ensuring that all members of our community – The Wesleyan as well as the greater Georgetown community – are fully aware of the risks of exposure and can take the necessary precautions to protect themselves and help limit the spread of COVID-19. In the chart below, we have been reporting and will continue to report the number of The Wesleyan’s residents and teammates who have contracted COVID-19.


CURRENT POLICIES

VISITATION FOR SKILLED NURSING AND REHABILITATION
AND ASSISTED LIVING AND MEMORY CARE

VISITATION FOR INDEPENDENT LIVING


Below you will find a chronological timeline dating back to March 11, 2020, which includes every message that The Wesleyan has communicated to share our response to COVID-19 with our residents, patients, family members, teammates, volunteers and friends.


September 24, 2020

THE WESLEYAN INDEPENDENT LIVING APARTMENTS VISITATION POLICY RELEASED

Dear Residents of The Wesleyan Independent Living Apartments,

Since last week’s announcement by our Governor regarding retirement communities opening their buildings for visitation under certain circumstances, our state regulating agencies have been working to finalize the guidelines under which we will have to operate to offer visitation in our licensed facilities.

We received the COVID-19 Emergency Rule yesterday and finalized the visitation policy for The Wesleyan Skilled Nursing and Rehabilitation and The Wesleyan Assisted Living and Memory Care. The Wesleyan team has been working round-the-clock to provide the revised policies for each of our communities and will continue to monitor implementation, train teammates on the revisions and communicate to residents and families regarding how visitation will work. Today, we are providing the visitation policy for your community.

The Wesleyan’s Visitation Policy for Independent Living is also available at the reception desks in Independent Living East and West and here.

Please note that our policies are subject to change based on the needs of our residents as well as revised guidance from local, state and federal agencies.

We are so happy that the Governor’s order to open for visitation will provide residents a longed-for chance to be in the physical presence of family and friends. We look forward to facilitating those visits according to visitation policy.

Remember, however, our ability to keep visitation open depends on keeping our communities free of COVID-19. Just as it has from the beginning of this pandemic, safeguarding our residents and teammates will take all of us working together.

We ask for your patience and understanding as we continue to work under conditions which are constantly changing. Our aim is to keep you informed with up-to-date information.

Finally, thank you for your continued support. These last six months have been hard on everyone. Please keep one another along with our teammates in your prayers as we continue to try to protect the health and well-being of all.



September 23, 2020

THE WESLEYAN’S VISITATION POLICY FOR ASSISTED LIVING AND SKILLED NURSING

Since last week’s announcement by our Governor regarding retirement communities opening their buildings for visitation under certain circumstances, our state regulating agencies have been working to finalize the guidelines under which we will have to operate to offer visitation. We received the COVID-19 Emergency Rule today. The Wesleyan team has been and continues to work round-the-clock to provide the revised policies for our community.

Click below to access the Designated Essential Caregiver COVID-19 Visitation Policy for The Wesleyan Assisted Living and Memory Care and The Wesleyan Skilled Nursing and Rehabilitation, which aligns with the regulating agency guidelines we are required to follow. Please note that our policies are subject to change based on the needs of our residents as well as revised guidance from local, state and federal agencies.

Remember, our ability to keep visitation open depends on keeping our communities free of COVID-19. Just as it has from the beginning of this pandemic, safeguarding our residents and teammates will take all of us working together.

We ask for your patience and understanding as we continue to work under conditions, which are constantly changing. Our aim is to keep you informed with up-to-date information as soon as it is confirmed.

We are so happy that the Governor’s order to open for visitation will provide residents a longed-for chance to be in the physical presence of family, friends and caregivers. We look forward to facilitating those visits according to visitation policy.

Finally, thank you for your continued support. These last six months have been hard on everyone. Please keep our residents and teammates in your prayers as we continue to try to protect the health and well-being of all.



September 21, 2020

NEGATIVE RESULTS FOR WSN TEAMMATES DURING ROUTINE TESTING FOR COVID-19

As part of the updated CMS regulation for skilled nursing facilities, we are currently required to test teammates based on the current County positivity rate. Right now, we are testing monthly, but if the County positivity rate goes up, testing frequency will increase. In a recent round of testing, 166 teammates from The Wesleyan Skilled Nursing and Rehabilitation (WSN) tested negative for COVID-19.


September 21, 2020

VISITATION POLICIES UNDER REVISION

This past week, our Governor made an announcement regarding retirement communities opening their facilities under certain circumstances. In that announcement, he reinforced that it is incumbent upon all of us to continue to be vigilant by employing the safe practices that have shown a positive impact on the occurrence rate of COVID-19.

The Wesleyan is revising our visitation policies in light of this announcement. Each of our communities will have different policies and practices because of the different levels of care we offer and regulatory requirements under which we operate.

We expect that our screening protocols and limited numbers of visitors will certainly remain a part of our visitation process. Authorized visitation will need to be scheduled (unfortunately, family members won’t be able to simply show up) and we are evaluating how we might manage these requests in a fair and orderly manner. In addition, residents or their legal representatives will be able to designate up to two essential caregivers who will undergo training by the facility on Personal Protective Equipment (PPE) use and infection control.

A number of people have asked about the COVID-19 testing required of essential visitors. All of the testing resources available to us are for the licensed areas of our communities as well as our teammates to maintain a safe and healthy environment. Therefore, COVID-19 testing will be the responsibility of the visitor(s). We plan to provide a list of local resources for those who do not have a testing location identified. 

We are in conversation with various health and regulatory agencies about the Governor’s revised orders and expect that additional information and guidance will be forthcoming as we prepare to be in alignment with the Governor’s call for a plan by this coming Thursday.

While the news about opening up to visitation is a relief to all who are eager to see their loved ones, implementing these updates to our visitation policy are contingent upon safeguarding our residents and teammates from COVID-19. If a resident or teammate tests positive, we will have to stop visitation. So, we know that you join us in wanting to ensure that we take every precaution to remain COVID-19 free.

We will continue to stay in communication with you as we receive more updates. Please bear with us as we seek to respond to this most recent change in policy while continuing to protect the health and safety of everyone within The Wesleyan community.


September 17, 2020

GOVERNOR’S REVISED EXECUTIVE ORDERS

The Wesleyan, along with many of you, was happy to hear that the Governor is taking steps to work with us and the various health agencies to gradually open up Texas, inclusive of nursing homes, assisted livings and retirement communities. Governor Abbot said, “All nursing home facilities, assisted living centers, state supported living centers, and other long-term care facilities are allowed to reopen for visitation, providing that they comply with certain health protocols, and there must not be a COVID-19 outbreak in the facility. All of those facilities are now allowed to offer essential caregiver visits ….”

According to the Texas Health and Human Services Commission (HHSC), “Under the new rules, residents will be allowed to designate up to two essential family caregivers who will be provided necessary training to allow them to safely go inside a facility for a scheduled visit …” and will be required to have negative COVID-19 testing results as part of the requirements for visitation. We have linked both the revised executive order from the Governor’s office and the most current release from our regulating agency, HHSC.

As we receive further implementation guidance from regulatory agencies, we will be in communication with our residents, their family members/responsible parties and you to coordinate and be compliant with these new guidelines. Please bear with us as we continue to work to maintain the safety of our patients, residents, family members and teammates.


August 20, 2020

WSN TEAMMATE RECEIVES POSITIVE TEST RESULT

Dear The Wesleyan Skilled Nursing and Rehabilitation (WSN) Family,

Today, we learned that a teammate of WSN, whose role does not involve direct patient care, has tested positive for COVID-19. The teammate had notified us that a member of their family had contracted the virus. The teammate was tested for COVID-19 and received inconclusive results so was retested. The results from the second test were positive. The teammate continues to quarantine at home.

We have notified the Texas Health and Human Services Commission (HHSC) as well as the Williamson County and Cities Health District and are following the procedures recommended by them and the Centers for Disease Control and Prevention (CDC).

It is our intent to always do what is in the best interest of our residents and teammates. Therefore, The Wesleyan’s enhanced safety protocols include testing any persons who have been in contact with the teammate who has tested positive. Even though this testing is not required by the regulating health agencies, we believe that testing these individuals will help us determine additional interventions based on the level of exposure as defined by the CDC.

From the very beginning, The Wesleyan has adopted policies to safeguard our residents, teammates, family members and visitors. In accordance with those policies, we will not be accepting any new residents or patients at WSN at this time.

We want to reassure you that the practices and protocols we’ve had in place since this pandemic began have incorporated the most up-to-date research and advice from local, state and federal health authorities for mitigating the risks of this virus spreading.

Please keep our teammate and all who have had their lives affected by COVID-19 in your prayers.


August 9, 2020

CONTRADICTORY TEST RESULTS ON DISCHARGED RESIDENT

Dear Family Members and Teammates of The Wesleyan Skilled Nursing and Rehabilitation (WSN), 

A WSN resident was discharged to the hospital for medical reasons inclusive of symptoms associated with COVID-19. As is our practice, that resident was tested for the virus and our other residents and staff were assessed for any symptoms. In addition, per our protocol, we implemented our isolation procedures for the resident’s roommate.
  
The hospital to which the resident discharged also conducted a COVID test. The attending physician and our medical director were subsequently informed that the resident’s test was negative for COVID-19. However, our facility just received results from the test we initially conducted for the discharged resident and the result was positive. The Wesleyan treats all possible exposures and symptomatic cases as positive until we are informed otherwise. The roommate in isolation has no reported symptoms. 

We have notified the Williamson County and Cities Health District of this contradictory result and are notifying the Texas Health and Human Services Commission (HHSC). We continue to follow the procedures recommended by them and the Centers for Disease Control and Prevention (CDC). 

Any persons who had been in contact with the resident will be notified (along with responsible party/family members) and screened to ascertain the level of exposure as defined by the CDC to determine additional interventions. 

We understand the complexity of this issue as well as the unease associated with conflicting test results. If there is any new information that we can share, we will provide another update. We want to reassure you that the practices and protocols we’ve had in place since this pandemic began have incorporated the most up-to-date research and advice from local, state and federal health authorities for mitigating the risks of this virus spreading. The health of your loved one and our teammates is our top priority. 

Please do not hesitate to contact us with any questions you might have.


August 7, 2020

TEXAS HEALTH AND HUMAN SERVICES COMMISSION TO ALLOW LIMITED OUTDOOR VISITATION AT NURSING FACILITIES

Dear Wesleyan Community:

Since March 18, in accordance with the rules and guidelines set forth by local, state and federal health agencies and to safeguard our communities from COVID-19, The Wesleyan has restricted all but essential visitors from entering our buildings.

While we believe that the protocols and practices we’ve upheld have helped keep the number of positive cases lower than many of our peers, we’ve also observed the strain felt by our residents and family members due to visitation restrictions. We believe that a significant part of life’s abundance comes from being physically present with family and friends. That is why throughout this pandemic we have continued to advocate for policy modifications that allow for safe visitation.

Yesterday, we were informed by our state association, LeadingAge Texas, that efforts were being made to address visitation in nursing homes and assisted living facilities. Last night, multiple news outlets confirmed that those efforts have prompted a proposed new set of rules from Texas Health and Human Services Commission (HHSC). The press release also provides a summary. Essentially, HHSC is adopting an emergency rule to allow limited outdoor visitation in a nursing facility during Phase 1. The purpose of the new rule is to describe the requirements related to such visits.

President and CEO Mark Lenhard met with the administrators of our communities today and they are reviewing the new rules specific to the level of care they provide and how the changes align with the policies that have helped safeguard us during this pandemic. Throughout this crisis, our administrators have been sharing with our clinical compliance team the desires of our residents and family members to open up visitation and have explored potential solutions for safe visitation.

We know that families will welcome these updates in policy and we, too, look forward to providing a safe environment for you to visit your loved one. But, these new guidelines contain stipulations that may make it permissible to visit one day and not the next. So, with these new rules, we are updating The Wesleyan’s visitation plan and will communicate, as clearly as we can, the set of conditions under which we can allow non-essential visitors on campus.

It is important to know that these rules specifically address Nursing Facilities and Assisted Living Facilities. Since we are a retirement community that has services at many different levels (independent living, assisted living and skilled nursing), we may have to have different policies across our own campus, which will be reflected in training, communications and implementation.

The Wesleyan remains committed to the ideals and values of the ministry we were created to serve nearly 60 years ago. While this pandemic has challenged and frustrated us all, we will continue to seek new and innovative ways to sustain our mission.

As has been our commitment to you, we will provide updates when we have additional information to share.


July 29, 2020

GOOD NEWS

We have some good news. Following notifications on July 20, 21 and 23 reporting that we had three teammates test positive for COVID-19 in separate and unrelated cases, we conducted contact tracing for each case. Those who had been in close contact with the teammates who had contracted the virus were tested for COVID-19. All of those tests have been returned and the results were negative. We are grateful for all who are being proactive when noticing symptoms and for everyone who is diligently adhering to screening and infection control practices.


July 23, 2020

INDEPENDENT LIVING TEAMMATE TESTS POSITIVE

Dear Members of The Wesleyan Independent Living Family,

After noticing symptoms identified with COVID-19, a teammate who works at The Wesleyan Independent Living began self-quarantining at home and got tested. We have been notified that the teammate received a positive test result for COVID-19.

We have started our process of contact tracing and notifying any residents or teammates who may have been in contact with this teammate so they can be tested.

As we do with each positive test result received, we have taken all necessary precautions according to our policies and mandated guidelines, made all necessary notifications to the appropriate health agencies and are monitoring the situation for any further developments.

As you know, the State of Texas is reporting increases in the number of people who have tested positive for COVID-19. The potential for exposure is a threat that we are going to be living with for the unforeseeable future. Even those who are diligent about taking precautionary measures can contract the virus. Remember that one of the insidious characteristics of the new coronavirus is that people can have the virus without having any symptoms. It is imperative that each of you take the necessary precautions to mitigate risks for yourself and others. The best way to protect yourself and others is to act as if you are a carrier and everyone you come into contact with is, too.

We believe transparency is key to ensuring that all members of our community are fully aware of the risks of exposure and can take the necessary precautions to protect themselves and help limit the spread of COVID-19. While we continue our practice of notifying anyone potentially affected by possible future cases and/or exposures, we will send notifications only to those (residents, family members and teammates) associated with the specific community/program that has a new positive case. You can access updates anytime by visiting this timeline. Here, you can find all the communications we have shared since March 12 as well as a chart that shows active and closed cases for each of The Wesleyan’s communities. As always, if you have any questions, please reach out to your program’s administrator.

Thank you for your continued vigilance. We know it is hard to sustain these restrictive practices day in, day out. By adhering to our visitation policies, screening processes, and self-monitoring, you are helping safeguard our community.

Please join us in praying for our teammate and all whose lives are being affected by COVID-19.


July 21, 2020

HOME HEALTH TEAMMATE RECEIVES POSITIVE TEST RESULT

Dear Wesleyan Family,

Late this afternoon, we learned a teammate from The Wesleyan Home Health has tested positive for COVID-19. Upon recognizing symptoms, the teammate called in sick and notified our Executive Director. This teammate and the teammate from The Wesleyan Skilled Nursing and Rehabilitation, who we notified you about yesterday, have not been in contact. This is a separate exposure.

As the number of people testing positive for COVID-19 in Williamson County continues to climb, the rate of exposure in our area will also climb. While we know that notifying you of each person who tests positive causes concern, we believe transparency is key to ensuring that all members of our community are fully aware of the risks of exposure and can take the necessary precautions to protect themselves and help limit the spread of COVID-19.

Should the number, of either teammates or residents who test positive, begin to multiply, we will report on active cases for each Wesleyan community. Right now, we have two teammates – one at The Wesleyan Skilled Nursing and one from The Wesleyan Home Health – who have tested positive and are quarantining at home.

When we learn of someone in The Wesleyan family who has tested positive, our priority is to immediately identify those who may have been in contact with the individual and notify them so that they can self-quarantine and get tested. The other practices and protocols we’ve had in place since this pandemic began – the screening, cleaning, use of PPE, training, etc. – also safeguard us.

We are grateful to all who have supported our efforts to minimize our risk of exposure. We know that the restrictions are trying. We remain committed to those practices and, as we monitor local conditions, we may take additional precautionary measures to protect residents and teammates.

We invite you to join us in praying for The Wesleyan – our residents and teammates – and all whose lives and health are being affected by this global pandemic.


July 20, 2020

WSN TEAMMATE TESTS POSITIVE FOR COVID-19

Dear Wesleyan Family,

As we have since the beginning of this global pandemic, we are notifying all of The Wesleyan communities when a member of our Wesleyan family tests positive for COVID-19.

Today, we learned that a teammate of The Wesleyan Skilled Nursing and Rehabilitation on Williams Drive, whose role does not involve direct patient care, has tested positive for COVID-19. The teammate had notified us of a family member who contracted the virus. This prompted us to immediately have the teammate self-quarantine pending a test result. With the positive test result, that teammate continues to quarantine at home.

We have notified the Texas Health and Human Services Commission (HHSC) as well as the Williamson County and Cities Health District and are following the procedures recommended by them and the Centers for Disease Control and Prevention (CDC).

It is our intent to always do what is in the best interest of our residents and teammates. Therefore, The Wesleyan’s enhanced safety protocols include testing any persons who have been in contact with the teammate who has tested positive. Even though this testing is not required by the regulating health agencies, we believe that testing these individuals will help us determine additional interventions based on the level of exposure as defined by the CDC.

From the very beginning, The Wesleyan has adopted policies to safeguard our residents, teammates, family members and visitors. In accordance with those policies, we will not be accepting any new residents or patients at WSN at this time.

As soon as we have more information that we can share, we will provide another update. We know this news is scary. We want to reassure you that the practices and protocols we’ve had in place since this pandemic began have incorporated the most up-to-date research and advice from local, state and federal health authorities for mitigating the risks of this virus spreading.

The health of our residents and teammates is our top priority.


June 29, 2020

WEARING FACE MASKS MANDATORY

Dear Wesleyan Family,

We have been watching the news and listening to reports from various health agencies, and like many of you, we are seeing a continual rise throughout Texas in the number of people testing positive for COVID-19.  For some time, it has been the strict policy of The Wesleyan that all of our teammates must wear masks while at work. It has been reported that the cities of Cedar Park, Round Rock, Taylor and Hutto have adopted a policy to enforce mask wearing for citizens while out in public. The City of Georgetown also has implemented a requirement for everyone working in and entering businesses to wear face masks. Effective immediately, The Wesleyan has made the decision to extend this mandatory mask policy to all of our residents throughout our community. This will also apply to any essential visitors.

For residents who are not sick or who do not have any symptoms, cloth masks/face coverings are acceptable. For anyone who may have symptoms or considers themselves to be at greater risk for possible infection, we would ask that you wear a surgical mask. If you have difficulty in obtaining one, please contact the front desk of your particular area for assistance.

This policy will also affect activities and gatherings that have been planned for common areas. All public/common area activities will be postponed.

To many, this practice may seem extreme. However, this practice, while not 100% preventative, has helped us curb this virus from spreading as fast as it has in other senior living communities. I am so thankful to those who have been consistently wearing masks even outside of this policy. This shows your concern for the safety of your neighbors as well as our teammates. 

I know masks aren’t comfortable, especially in the Texas heat, but that is a small price to pay to help safeguard those around you.

Please know that our continued efforts are to maintain the safest environment we can for those we serve and serve with.

Mark Lenhard
President and CEO


June 29, 2020

TEAMMATE TESTS POSITIVE FOR COVID-19

Last night, The Wesleyan notified the residents, family members and teammates of The Wesleyan Independent Living that a teammate took leave 10 days ago after noticing respiratory symptoms. As has been the recommended action for both teammates and residents who experience respiratory symptoms, this teammate got tested for COVID-19. On June 28, we were notified that the results were positive. The teammate who tested positive has been isolating at home since the initial symptoms were noticed. We have started our process of contact tracing and notifying any residents or teammates who may have been in contact with this teammate so they can be tested.

We have taken all necessary precautions according to our policies and mandated guidelines, made all necessary notifications to the appropriate health agencies and are monitoring the situation for any further developments.

As you know, the State of Texas is reporting increases in the number of people who have tested positive for COVID-19. The potential for exposure is a threat that we are going to be living with for the unforeseeable future. Even those who are diligent about taking precautionary measures can contract the virus. Remember that one of the insidious characteristics of the new coronavirus is that people can have the virus without having any symptoms. We appreciate each of you taking the necessary precautions to mitigate risks for yourself and others.

Thank you for your continued vigilance. We know it is hard to sustain these practices day in, day out. By adhering to our visitation policies, screening processes, and self-monitoring for symptoms like this teammate did, you are helping safeguard our community. Your care for one another is what makes The Wesleyan Community special.

We ask that you join us in praying for our teammate and all whose lives are being affected by COVID-19.


June 25, 2020

GOVERNOR ABBOTT ANNOUNCES TEMPORARY PAUSE OF ADDITIONAL REOPENING PHASES

Read Governor Abbott’s announcement here.


June 24, 2020

SPECIAL INFECTION CONTROL ASSESSMENT TEAM COMPLIMENTS PRACTICES AT WESLEYAN SKILLED NURSING AND REHABILITATION

Starting June 11, Texas Health and Human Services began statewide COVID-19 infection control surveys called Special Infection Control Assessment (SICA). To date, SICA teams have surveyed more than 450 skilled nursing homes.

On entry to long-term care and assisted living communities, the survey teams review areas such as, but not limited to:

• infection control measures
• donning and doffing PPE
• observations of teammates performing tasks
• standing orders for treatment of potentially COVID positive residents
• mitigation plans
• quarantine and co-horting areas
• resident, teammate and essential visitor screening
• food preparations
• laundry areas
• cleaning and sanitation of high touch surfaces
• staffing
• staffing contingency plans
• transportation of residents

SICA teams are comprised of four people from:

• HHSC Long-term Care Regulation
• HHSC Quality Monitoring Program
• BCFS Emergency Management x2

A SICA team came to visit The Wesleyan Skilled Nursing and Rehabilitation, located at 4011 Williams Drive, on Wednesday, June 24, at 8:00 a.m. They conducted an on-site assessment to identify infection control concerns, provide immediate recommendations and give guidance to facility leadership on infection control practices and mitigation strategies. Their assessment provides a comprehensive review of the whole facility concentrating on nursing, housekeeping/laundry, dining, and emergency preparedness (including PPE inventory). The SICA team toured the facility to monitor and question all departmental staff. They also interviewed the director of nursing and the administrator on worst-case scenario preparedness.

Administrator Cory Hawkins was proud to report that as the survey team concluded their day, they prefaced their exit comments with, “We have never made this statement before but your facility is perfect. We have no recommendations.” The SICA team complimented every department and was impressed with each person they questioned.

Cory shared with The Wesleyan leadership, “Our Wesleyan teammates continue to provide a great environment for our residents and each other. I am fortunate to be a part of such a dedicated group of talented people.”

Chief Operating Officer Bethany Sisneroz responded, “Although our field has always had a high level of regulatory oversight, we have seen an increase in surveys during this COVID-19 pandemic. I have always had the philosophy that regulatory authorities are partners with us in ensuring residents and teammates live and work in the safest environments possible. I am so proud of the team at WSN for coming together to demonstrate their knowledge and understanding of COVID-19, as well as the standard infection control practices.  It is a rare occurrence to have a regulatory team visit in which no recommendations for improvement are made, so to have this occur during a pandemic is superb.”


June 14, 2020

THE WESLEYAN AT SCENIC TEST RESULTS RETURNED ALL NEGATIVE FOR COVID-19

Fulfilling the Governor’s directive that all residents and teammates at skilled nursing facilities be tested for COVID-19, testing took place at The Wesleyan at Scenic, 2001 Scenic Drive, Thursday, May 28. All the test results have been returned and are negative. The Wesleyan wishes to thank the testing team consisting of emergency personnel from three fire departments – Georgetown, Round Rock, and Cedar Park, health officials from Williamson County, and nursing staff from The Wesleyan.

Residents and teammates at The Wesleyan Skilled Nursing and Rehabilitation (WSN), 4011 Williams Drive, had been tested for COVID-19 earlier in May. Currently, there are no positive cases at WSN either.

As has been The Wesleyan’s protocol since March, we continue to monitor residents for COVID-19-related symptoms and screen teammates and essential visitors in all of our communities and programs. Since the Governor’s directive, the Wesleyan has implemented a testing plan under guidance of CMS and CDC as part of our ongoing efforts to safeguard all those we serve and serve with.


June 12, 2020

STATE REGULATION ON FAMILY VISITATION

Note: The Wesleyan has four residential communities, which include an independent living community, an assisted living community and two skilled nursing and rehabilitation communities. Each level of care is required to follow a specific set of regulations. Below is a letter sent to our assisted living residents and families, but the information about family visitation is relevant across The Wesleyan’s continuum of care.

Dear Family Members of The Wesleyan Assisted Living and Memory Care:

We wanted to reach out to you because we know that these trying circumstances continue to challenge us all.

We are entering the fourth month of responding to the COVID-19 pandemic. We are incredibly thankful that we have not yet had a positive case at The Wesleyan Assisted Living and Memory Care. We credit the diligence applied by you, our families, our residents and teammates in following guidelines and adhering to the restrictions set out by national, state and local health authorities.

Members of our leadership team are on daily calls with other senior living administrators and health officials around the State of Texas. The lessons learned from the facilities with outbreaks have affirmed that keeping COVID-19 out of our communities, though difficult in so many ways, is much easier than controlling the spread once it comes in.

Because our state is opening back up, it is tempting to think that COVID-19 is behind us. However, the Texas Department of State Health Services released data Wednesday, June 10, reporting three consecutive days of record-setting numbers of people hospitalized with COVID-19.

We also know that statistics seem far removed from the need to visit your loved one in person. No amount of phone calls or video-chats can take the place of actually seeing your mom or dad or aunt or uncle. It’s just not the same. We understand that.

However, as a facility licensed by the State of Texas, The Wesleyan Assisted Living is required to uphold the regulations set out by Texas Health and Human Services. Accordingly, we are currently operating under an emergency rule for assisted living facilities, which requires us to restrict entry to all non-essential visitors and screen the persons authorized to enter. Unfortunately, this means that family members still cannot visit residents in person.

It is important for you to know that our leadership and teammates have been strong advocates for family visitation and have shared the positive impact that it would have on our residents and family members with our state and national associations, local health department, legislators and anyone who might affect change. Nevertheless, until these regulations are updated, the team caring for your loved ones must adhere to them. Despite the limitations with which they must work, our team continues to come up with innovative ideas to engage residents and create connections.

We welcome constructive conversations and appreciate your ideas and suggestions for protecting your loved one’s well-being, but to reiterate, as a licensed and regulated facility, we are required to uphold the restrictions that are in place.

We are fully aware of the heavy toll that this pandemic is taking. We continue to focus on all the ways we can mitigate the risks of exposure to COVID-19, while keeping the focus on the health and overall well-being of our residents. We thank you for your support both of our team and all that they are doing to safeguard your loved one and our ministry.


June 11, 2020

STRATEGIC PLANS FOR SKILLED NURSING AND REHABILITATION MOVE FORWARD

This week, The Wesleyan updated residents, family members and teammates on some strategic plans that we are moving forward.

When we acquired The Wesleyan Skilled Nursing and Rehabilitation (WSN), located at 4011 Williams Drive, in December of 2019, we shared our intent to begin moving residents from The Wesleyan at Scenic, 2001 Scenic Drive, to WSN as soon as we completed some interior renovations, which were finished around the beginning of April. The purpose of doing so was to:

  1. provide a newer facility for all of our skilled nursing and rehabilitation residents and staff;
  2. be the best steward of the resources of our ministry by relocating our operations contiguous to our other Wesleyan services; and
  3. complete the full continuum of care for our campus located off of Williams Drive for the ease of use and visitation for all of our residents.

Unsurprisingly, the COVID-19 pandemic slowed that process down. It has been essential for us to focus our energies on safeguarding our residents and teammates. Please know that The Wesleyan’s success in limiting the spread of the novel coronavirus has been made possible because of the support we have received from you in making the numerous procedural changes necessary to mitigate the risks. We are grateful to all who continue to help us protect our communities.

Having been through COVID-19 testing at both WSN and Scenic, as well as state and county surveys by multiple health agencies (with no deficiencies), we are now ready to resume the process of preparing to move residents and teammates from Scenic to WSN.

The need to begin combining the two facilities is challenging for all of us. We have prayerfully considered the timing of this transition, along with the discernment and guidance of consultants, our Board of Trustees and industry experts. The decision to uproot our Scenic residents – some who have lived with us for a very long time – is not an easy one. It is, however, a necessary move for The Wesleyan to continue to provide care and services in the best environment possible for our residents and teammates. We looked at other alternatives for The Wesleyan at Scenic (e.g., renovations and rebuilding), but with a building more than 40 years old, none of the alternatives were viable.

One of the timing issues we’ve had to consider is ensuring that we had enough space for everyone we serve. We have enough beds at WSN to transfer all of our residents from Scenic. We also fully expect there to be a place for teammates throughout The Wesleyan organization.

The Wesleyan will continue to be transparent about these plans. This is not a reaction to the current health care crisis, but in our plans we have needed to consider the added complexity that this pandemic brings to health care operations (and especially for those of us who are called to serve seniors and others to whom this virus poses a greater risk). While there is no “perfect” time for a significant change like this to happen, our team is doing everything we can to make this transition as smooth as possible for all we serve.

The Wesleyan remains strong in its commitment to serve those who have been entrusted to our care with the greatest of care.


June 10, 2020

CONTRACTED PARTNER TESTS POSITIVE FOR COVID-19

On June 9, we notified The Wesleyan Family that a contracted partner who works at The Wesleyan Independent Living took sick leave a week ago after noticing respiratory symptoms and receiving a diagnosis of Flu A. Later, this same contractor was notified that they were also positive for COVID-19 and informed us of their updated status. Three of the five contractors working with this individual have already received negative results from their COVID-19 testing.  We have taken all necessary precautions according to our policies and mandated guidelines, made all necessary notifications to the appropriate health agencies and are monitoring the situation for any further developments. We thank all of our teammates, residents and essential visitors for your continued vigilance in maintaining a healthy and safe environment for all.


May 15, 2020

GOVERNOR’S DIRECTIVE TO TEST ALL RESIDENTS AND STAFF AT NURSING FACILITIES

On May 11, 2020, Texas Governor Greg Abbott directed that 100 percent of residents and staff in Texas nursing facilities be tested for SARS-CoV-2, the virus that causes COVID-19.

The Wesleyan at Scenic received a notification May 14 from Phil Wilson, Executive Commissioner of the Texas Health and Human Services Commission (HHSC), that we will be “contacted very soon by a testing team to schedule specimen collection” and shared that information with residents, family members and teammates.

The notification said that facilities scheduled for testing will be given at least 24-hours-notice prior to the specimen collection process taking place. The Wesleyan will make arrangements for off-duty teammates to be present for testing. The ordering physician for the tests will be John Hellerstedt, M.D., Commissioner of State Health Services. Test results will be sent directly to the nursing facility.

HHSC communicated that the testing teams may consist of state and/or local government personnel, including first responders from our local fire department, or the Texas Military Department. The testing teams will self-screen before entering our facility. Testing teams will bring their own personal protective equipment and all supplies necessary to complete the testing. The teams will be carrying out Governor Abbott and the White House’s directive and, therefore, are authorized to enter our facilities.

Testing for COVID-19 and waiting for results can be stressful. The Wesleyan’s plan is to have a familiar face from The Wesleyan at Scenic team in the room when each resident is tested. Additionally, we will call family members once the tests are done as well as when results are received.

We do not expect to receive a call about testing at The Wesleyan Skilled Nursing and Rehabilitation (WSN), located at 4011 Williams Drive, because information from HHSC also indicated that facilities that have had all residents and staff tested since April 15 need only provide documentation of previous testing. All WSN residents and teammates were tested on April 30 and May 1.


May 8, 2020

COVID-19 TESTING AT THE WESLEYAN SKILLED NURSING AND REHABILITATION

The Wesleyan Skilled Nursing and Rehabilitation (WSN) has received additional resident and teammate results from the COVID-19 tests that were conducted by the Texas Emergency Medical Task Force (TXEMTF) April 30 and May 1.

The remaining test results received were negative.

The Wesleyan reported initial results from these tests on May 6, after being notified that one teammate and one resident had tested positive.

The tests conducted by TXEMTF took place after The Wesleyan was notified on April 28 that a teammate had tested positive from contact outside of the WSN community.

The two teammates who tested positive have been, and continue to be, in quarantine at home and the resident who tested positive has been, and continues to be, in isolation.

WSN has notified individual residents, their family members, and teammates of their results in-person or by phone.

“We are grateful and relieved to receive these remaining results,” said Bethany Sisneroz, Chief Operating Officer. “We take infection control very seriously. Test results are critical pieces of information that help us determine where additional isolation protocols are needed.”

Concerned that six days had passed since the initial testing and having had received only partial results, The Wesleyan made the decision to retest residents May 7. “While it saddened us to put our residents through a second round of testing, we felt it was imperative to obtain an up-to-date status on those we are caring for,” said Administrator Cory Hawkins.

Testing for COVID-19 involves an anasopharyngeal swab. Technicians insert a special 6-inch cotton swab into the nasal cavity and move it around to obtain a sample. The procedure doesn’t hurt, but it can be uncomfortable. The samples are then sent to a lab.

“Testing is an essential tool in managing the spread of COVID-19,” said Kelly Goetz, Chief Compliance Officer. “It’s analogous to an MRI scan. It gives us a detailed scan of our community at a particular point in time. However, what we do before, during, and after testing is just as important. We continue to carefully monitor all of our residents and patients, screen teammates and the essential visitors who come into our communities, and be vigilant about infection control practices.”

The Wesleyan’s approach, since the World Health Organization (WHO) declared COVID-19 a pandemic March 11, has been to follow all the recommendations and implement directives from the Centers for Disease Control and Preventions, Texas Health and Human Services, the Centers for Medicare and Medicaid Services, the Williamson County and Cities Health District and other health agencies. “We receive updates every day that inform how to best mitigate the risks of this virus coming into our communities,” Goetz said.

President and CEO Mark Lenhard shared praise for employees across the organization: “We’ve witnessed deep commitment at every level. The Wesleyan team has been unremitting in keeping up with constantly evolving guidelines, participating in ongoing training, seeking creative solutions, reaching out to our vendors and labs, following up with local and state government, and working with great dedication on behalf of those we serve and serve with. I’m very proud of this passionate and purposeful team.”

Special Note: We continue to receive messages from teammates and friends of The Wesleyan who want to extend their care and concern for our two teammates who are in quarantine and our resident in isolation. We thank you for those messages and will pass them along. We invite all to keep these individuals in your prayers.


May 6, 2020

AN UPDATE ON THE WESLEYAN SKILLED NURSING AND REHABILITATION

We wanted to provide an update on The Wesleyan Skilled Nursing and Rehabilitation (WSN), the skilled nursing community that The Wesleyan acquired in December 2019, located at 4011 Williams Drive. We shared this update with the WSN family late yesterday.

As you know on April 28, The Wesleyan Skilled Nursing and Rehabilitation received confirmation that a case of COVID-19, the illness resulting from the novel coronavirus, had been diagnosed in a teammate. That teammate continues to be in quarantine at home.

The Wesleyan ordered testing supplies in preparation to test all WSN residents and teammates. Soon after these supplies arrived, The Texas Emergency Medical Task Force (TXEMTF) was deployed to lead the testing process.

Since TXEMTF administered the tests, The Wesleyan’s Chief Operating Officer Bethany Sisneroz has stayed in contact with them and stressed the importance of getting the test results back promptly.

Yesterday, in response to one of our inquiries about test results, The Williamson County and Cities Health District informed us of two positive cases of COVID-19 from the tests conducted by the Texas Emergency Medical Task Force (TXEMTF) at The Wesleyan Skilled Nursing and Rehabilitation (WSN) April 30 and May 1.

One is a resident and one is a teammate. The family of the resident who tested positive has been notified and the resident has been, and continues to be, in isolation. The teammate is in quarantine at home.

Because of our concern that many test results are still pending, President and CEO Mark Lenhard and COO Bethany Sisneroz have been on the phone and communicating with representatives from Williamson County and the State of Texas, pressing the urgent need to receive all of the results.

During this waiting period, we have continued to carefully monitor all of our residents and patients, screen teammates and essential visitors, and we have implemented additional isolation measures to reinforce infection control practices.

We want to reassure our residents, patients, family members and teammates that we have taken, and will continue to take, every step recommended by authorities to contain the spread of this virus. Every precaution we take (and every precaution you take), helps mitigate the risks of this virus spreading.

On March 11, The Wesleyan began requiring that Wesleyan teammates work only in their assigned communities or locations to limit exposure from one residential community or program to another. That requirement is still in place. We also are continuing all precautionary measures that we have implemented since early March. Our decision not to relax any of our practices and protocols is consistent with the advice given in The Governor’s Report to Reopen Texas.

We thank all of you for adhering to these practices and protocols both within our communities and in public spaces. Your vigilance, in these trying circumstances, shows great care for one another.

We will keep you updated. In the meantime, please keep The Wesleyan Skilled Nursing and Rehabilitation residents, patients, family members and teammates in your prayers.


May 2, 2020

NOTIFICATION OF A MISIDENTIFICATION IN THE WILLIAMSON COUNTY SUN

Dear Members of The Wesleyan Family,

As you know, a case of COVID-19 was diagnosed in a teammate at The Wesleyan Skilled Nursing and Rehabilitation (WSN) earlier this week. WSN is the skilled nursing community that The Wesleyan acquired in December 2019 that is located at 4011 Williams Drive.

The Williamson County Sun, a Georgetown newspaper, is running a story in its Sunday edition in which they mistakenly identified WSN as an “assisted living facility.”

We wanted to make you aware of this misidentification by The Williamson County Sun so that you would not be concerned. There is not a positive case of COVID-19 at The Wesleyan Assisted Living and Memory Care. Our residents, patients, family members and teammates will be notified if the status of any of our communities changes.

We continue to be grateful for The Wesleyan Family and all the support you have given during these trying circumstances. Together, we can continue to safeguard this ministry.


April 30, 2020

THE WESLEYAN TO TEST RESIDENTS AND TEAMMATES AT THE WESLEYAN SKILLED NURSING AND REHABILITATION FOLLOWING COVID-19 DIAGNOSIS

Late Tuesday, April 28, The Wesleyan Skilled Nursing and Rehabilitation received confirmation that a case of COVID-19, the illness resulting from the novel coronavirus, had been diagnosed in a teammate. The teammate is in quarantine at home.

Immediately after receiving the confirmation, The Wesleyan notified the Texas Health and Human Services Commission (HHSC) as well as the Williamson County and Cities Health District and is following the procedures recommended by them and the Centers for Disease Control and Prevention (CDC). Additionally, The Wesleyan informed residents, patients and family members in all of its residential communities and teammates throughout the organization.

Wednesday morning, April 29, the Williamson County and Cities Health District visited The Wesleyan Skilled Nursing and Rehabilitation to conduct an assessment. They reviewed the data they collected and determined that, with only one case at the facility and no one else showing symptoms, The Wesleyan should monitor staff and residents for symptoms for the next 14 days. The Wesleyan is remaining in close communication with the Williamson County and Cities Health District and continues to follow all recommendations from health officials.

The Wesleyan has decided to proceed with extra caution. “With the health and well-being of our teammates and those entrusted in our care and service as our highest priority, The Wesleyan leadership has arranged to test all residents and teammates at The Wesleyan Skilled Nursing and Rehabilitation facility,” states Mark Lenhard, President and CEO of The Wesleyan. “Our medical director has issued orders for residents. Testing supplies were ordered. Those supplies were delivered this afternoon and testing is beginning today.”

This diligence is consistent with The Wesleyan’s approach since the World Health Organization (WHO) declared COVID-19 a pandemic March 11. Following the State of Texas Governor Greg Abbott’s report that businesses would begin reopening May 1, Lenhard advised The Wesleyan community, “Even as businesses begin to reopen, the protocols and practices The Wesleyan has implemented will stay in place. We are still receiving guidance from health agencies at the federal, state and local levels for caution and vigilance, especially for organizations like ours that serve populations that are at greater risk. We do not want to undo the heroic efforts and significant sacrifices that our patients, residents, family members and teammates have made by prematurely reducing or eliminating the protocols that have safeguarded this ministry.”


April 29, 2020

A CASE OF COVID-19 DIAGNOSED

A case of COVID-19, the illness resulting from the novel coronavirus, has been diagnosed in a teammate of The Wesleyan Skilled Nursing and Rehabilitation.

“The teammate is in quarantine at home. We have notified the Texas Health and Human Services Commission (HHSC) as well as the Williamson County and Cities Health District and are following the procedures recommended by them and the Centers for Disease Control and Prevention (CDC). We have taken and continue to take every step recommended by authorities to contain the potential spread of this virus,” said President and CEO Mark Lenhard. “We want to make residents and patients, their families, our caring staff, and our community aware of this situation and reassure everyone that our top priority is protecting those we care for and serve, along with our teammates who provide healthcare and services in our communities and programs.”



April 27, 2020

THE GOVERNOR’S REPORT TO REOPEN TEXAS

Today, during an afternoon press conference, Texas Governor Greg Abbott presented The Governor’s Report to Reopen Texas. While it is natural for this news to be a relief to many, it is too early for The Wesleyan, and communities like ours, to relax our protocols and practices.

In the Governor’s Report, there is a section addressing Texans over the age of 65, which advises strictly adhering to all Center for Disease Control and Prevention (CDC) guidelines, as well as all recommendations in the Governor’s Report. The protocols and practices that we have put into place and have been following for the last seven weeks have been recommended by the CDC and CMS (Centers for Medicare and Medicaid Services). We will continue these precautionary measures to ensure the health and safety of our residents, patients and teammates. COVID-19 is a serious threat to our population.

Based on data from the Texas Department of State Health Services (DSHS), of confirmed COVID-19 fatalities in Texas to date, 76% were Texans 65 and older. (p. 7, Governor’s Report)

This week, a skilled nursing community in Round Rock, reported 46 residents and staff had tested positive for COVID-19. We must remain vigilant to mitigate the risk of COVID-19 from coming into our communities.

The protocols and practices The Wesleyan has in place will stay in place even as Texas begins to reopen. When can we lift the restrictions? President and CEO Mark Lenhard explains, “At this time, it is difficult for us to predict when our restrictions will end. We are still receiving guidance from health agencies at the federal, state and local level for caution and vigilance, especially for organizations like ours that serve populations that are at greater risk. We do not want to undo the heroic efforts and significant sacrifices that our patients, residents, family members and teammates have made by prematurely reducing or eliminating the protocols that have safeguarded this ministry. We pray for the swift end of this health care crisis and your continued health and well-being.”

The following two sections are from The Governor’s Report to Reopen Texas:

Page 5 – FROM THE CHIEF MEDICAL OFFICER

There is much we know about COVID-19.

We know it has had a devastating impact across our nation.

We know there is currently no vaccine to prevent COVID‑19.

And we know the best way to prevent infection is to take steps to avoid exposure.

We have seen this work in Texas, where Texans are taking actions to stop infections.

But there is much more to know.

Based on our current understanding, the virus that causes COVID‑19 is thought to spread:

  • Mainly from person to person;
  • Between people who are in close contact with one another (within about 6 feet); and
  • Via respiratory droplets when an infected person coughs or sneezes; these droplets can land in the mouths or noses of people who are nearby or possibly be inhaled.

People are thought to be most contagious early in their illness, but COVID-19 can be spread to others by infected persons even before they show any symptoms. That is why we must remain cautious — to avoid further spread or a new outbreak.

As we begin to open Texas, we must continue to follow these critical health guidelines:

  • Stay home if you can.
  • Wash hands often and for 20 seconds, or use hand sanitizer with at least 60% alcohol.
  • Cover coughs and sneezes with a tissue, then throw the tissue away.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Disinfect surfaces, buttons, handles, doorknobs, and other places touched often.
  • Avoid close contact with people who are sick.

Continue to practice social distancing, avoid crowds, and limit physical contact. The Centers for Disease Control and Prevention (CDC) also recommends using simple cloth face coverings in public to help slow the spread of the virus.

Special guidance for Texans over 65 is outlined on page 6, and for all Texans on page 8. Opening businesses have added responsibilities outlined beginning on page 19.

Every Texan is part of the solution. You can protect yourself, your family, and your community.

John William Hellerstedt, M.D., Chief Medical Officer
Commissioner, Texas Department of State Health Services

PAGE 6 – SPECIAL GUIDANCE FOR TEXANS OVER 65

People 65 years or older, especially people 65 years or older with medical issues like heart disease, diabetes, cancer, or a weakened immune system, are at a higher risk for getting very sick or dying from COVID‑19.

Every Texan is part of the solution. Strictly adhere to all CDC guidelines, as well as all recommendations in this document.

  • Minimize face-to-face contact with others.
  • Avoid young children.
  • If someone is assisting you, you and your family members or caretaker should wear cloth face masks.
  • Remember a family member or caretaker can give you the virus even if they don’t appear to have symptoms.
  • Try grocery or restaurant delivery, mail order prescriptions, and phone appointments with your doctor.
  • Call 2-1-1 if you need help with essentials.
  • Reach out to friends, family, or neighbors who can deliver essential items.
  • If you must go out, wear a cloth face mask, and stay six feet away from others.
  • Wash your hands often and for at least 20 seconds, or use hand sanitizer with at least 60% alcohol.
  • Disinfect surfaces, buttons, handles, knobs, and other places touched often.
  • Do not share dishes, drinking glasses, cups, or eating utensils with others.
  • If you have mild symptoms (difficulty breathing, or a rapidly worsening cough or fever), call your healthcare provider. If symptoms are severe, call 9-1-1.
  • Check in regularly with neighbors, friends, and family by calling, texting, emailing, video chatting, or even writing letters.
  • Walking, gardening, digital books, games, and online religious services are great ways to stay active and connected.


PROTECTING THE HEALTH OF OUR RESIDENTS AND PATIENTS

April 15, 2020

Dear Family Members of The Wesleyan,

I was reminded by one of our residents the other day that the generation we serve and love (her and her friends) are strong and have endured much in their lives. They have fought in and lived through wars, poverty, outbreaks, economic strife, and other world disasters and have come through it all. They have lived with restrictions such as limited food, curtailed freedoms, and at times oppression, and they survived it. She said they will do it again today. Immediately after she shared those words with me, she asked what she could do to help us. I am humbled by the incredible thoughtfulness that members of this community have for one another. My hope is that these words will be for you what they have been for me – a continued source of strength as we know that “this too shall pass” and that their strength and endurance are an example to us all and the hope that lies ahead of us.

It is important that we stay in communication with you as this health care crisis continues and The Wesleyan takes the necessary steps to safeguard our patients, residents, teammates, partners and family members. As we head into our 6th week of responding to the COVID-19 pandemic, The Wesleyan remains focused on the priority of preventing COVID-19 from coming into our communities. We know how scary it is to hear the news about nursing homes around the country and in Central Texas that have had positive cases. We are grateful to our teammates, the residents and to you, our family members, for taking every recommended measure to protect the health and well-being of our residents.

As you know, we are following all the updates from the Centers for Disease Control and Preventions, Texas Health and Human Services, the Centers for Medicare and Medicaid Services, the Williamson County and Cities Health District and other health agencies. As we receive new recommendations and directives, we are implementing them. We recognize that these precautionary measures are a hardship for families who are accustomed to being able to visit in person and hug their loved ones, but it is imperative that together we adhere to the recommendations from these agencies. These guidelines will be enforced by The Wesleyan throughout our communities and programs.

By using other means of contact – telephone calls, video chats, cards, letters and packages – you are helping us minimize exposure to a potentially vulnerable population and healthcare and service providers. We have systems in place to assist you in connecting with your loved one should they need help with phone calls or video chats.

We thank you for your support and help as we mitigate the risks for our communities. Your compliance and understanding is a contributing factor in our ability to safeguard all those who live at, are served by and work at The Wesleyan.

We are keeping all who have been affected by COVID-19 in our prayers and we ask that you keep The Wesleyan, those we serve and those we serve with in your prayers.

With appreciation,

Mark Lenhard
President/CEO


Friday, April 10, 2020

President and CEO Mark Lenhard extends a Easter Weekend message to The Wesleyan Family.


Friday, April 3, 2020

Dear Family Members of The Wesleyan,

As we begin our fourth week of responding to the COVID-19 pandemic, The Wesleyan remains focused on the priority of preventing COVID-19 from coming into our communities. We are following all the updates from the Centers for Disease Control and Preventions, Texas Health and Human Services, the Centers for Medicare and Medicaid Services, the Williamson County and Cities Health District and other health agencies. As we receive new recommendations and directives, we are implementing them. We appreciate the adjustments you have made as well to help us take precautionary measures.

Our primary focus is ensuring our residents, patients and teammates are in a safe and healthy environment.

We know that it is very difficult to not be able to come and visit and see your loved one in person. But, it is critical that we all abide by the Williamson County Stay Home Stay Safe Order. This is particularly important for communities like ours as we minimize exposure to a potentially vulnerable population and healthcare and service providers.

“All persons may leave their Residences only for Essential Activities or for performing or accessing Essential Governmental Functions, Healthcare Operations, Essential Businesses, and Essential Critical Infrastructure, all as defined in Section 10.”

Here are some things you can do to help both your family and your loved one feel more connected.

  • Contact your loved ones by phone. Hearing one another’s voices will be reassuring to both you and them.
  • Plan a family get-together through video conferencing. If your loved one has a desktop computer, smart phone or tablet, you can set up a time to videoconference or chat with them. It is a way to see each other’s faces while abiding by the Stay Home Stay Safe order. During this pandemic, a number of the videoconferencing platforms have free versions. If your loved one does not have the necessary technology or know-how, our life enrichment teams have tablets and can help set up a time for them to visit with you. Call the main line for the community, where your family member lives and you will be helped.
  • Send letters, cards and special packages. Our communities are taking precautions with mail delivery so “snail” mail is taking a little longer than usual, but a card or gift package is something your loved one can hold on to and treasure.We thank you for your support and help as we mitigate the risks for our communities.


March 24, 2020

Today, Williamson County issued a Stay Home Stay Safe Order.

“In a proactive effort to reduce the number of new COVID-19 cases in Williamson County and in Central Texas, County Judge Bill Gravell has issued a Stay Home Stay Safe Order for all individuals in Williamson County.

“This Order takes effect at 11:59 p.m. on March 24, 2020, and will continue through 11:59 p.m. on April 13, 2020, subject to the limited exceptions. The Stay Home Stay Safe directives are intended to help control the spread of the coronavirus by keeping people isolated at home.”

Read the Stay Home Stay Safe document in its entirety here.

What Does That Mean for Residents, Patients, and Teammates of The Wesleyan?

The Wesleyan has been following the recommendations and directives from the Centers for Disease Control and Prevention (CDC) and the Williamson County and Cities Health District along with other health agencies, including the advice that had been given to help us prepare for further restrictions.

Yesterday, in anticipation of this order, President and CEO Mark Lenhard announced that non-essential staff were to work from home starting this morning. We’ve also taken steps to support essential staff and our other support services teammates during this time. These steps include, but are not limited to:

  • Offering all teammates a free meal on each shift
  • Screening all teammates, residents and vendors entering buildings to ensure continued health and safety
  • Providing ongoing communication about the needs of our communities
  • Listening to needs and responding with available resources
  • Staying updated on federal guidance for employee support and utilizing those resources
  • Restricting inter-building interaction to prevent any possible exposure
  • Re-training and re-educating on infection control to ensure competency

Please keep our teammates in your prayers. They are our most valuable resource and we are grateful to them for their care of you and each other.

Be assured that essential services will continue in our communities. Non-essential staff will be working away from our buildings, but remain focused on supporting the ongoing operations of The Wesleyan.

We strongly urge residents, family members, and teammates to follow the Stay Home Stay Safe Order. As with the directives that we have received over the past couple of weeks, we will adapt our operations to ensure that we are prioritizing the health and safety of our residents and teammates while supporting the physical, emotional, mental and spiritual well-being of all. We appreciate your support of the additional processes (e.g., screenings) that we’re putting in place to protect each of you.

Should you have questions, please direct them to the Administrator of your, or your family member’s, building or program. We will work quickly to address the questions you have about following this new order and supporting your essential needs.



March 19, 2020

In this constantly evolving community response to the COVID-19 health crisis, The Wesleyan is closely monitoring and implementing recommendations from The Centers for Disease Control and Prevention (CDC), the Williamson County and Cities Health District, and other health agencies. We are fully focused on protecting our residents and teammates and preserving a safe and healthy environment.

Important Updates

 On March 18, Williamson County and Cities Health District (WCCHD) received notification of the first four positive cases of Coronavirus Disease 2019 (COVID-19) in Williamson County. Today, they announced four new positive COVID-19 cases, bringing the County’s total to seven. A confirmed case reported on March 18 was transferred to Travis County’s jurisdiction for monitoring. We are in close contact with authorities and will continue to follow any precautionary steps we are asked to take.

On March 16, The Williamson County and Cities Health District ordered us, The Wesleyan – all our residents, family members, guests and teammates – to comply with the following directives, inclusive of, but not limited to:

Following guidance from the CDC, we have cancelled all group activities and communal dining in our communities. Meals are being delivered to residents/patients in their rooms.

Resident and Patient Well-Being

We understand that this crisis heightens anxiety and concern. The restrictions that have been put in place in light of this serious health concern are done so to protect our residents and patients. It is imperative that we follow these orders for the health and safety of residents and those teammates caring for them.

Administrators and Life Enrichment teammates are working diligently to adapt our communities’ offerings in light of these restrictions, continuing our ongoing commitment to promote wellness.

Summary – What We Are Doing to Protect Our Residents and Teammates

  1. All non-essential visitors are restricted from visiting any of The Wesleyan’s buildings where residents or patients reside.
  2. We are completing health assessments, which include conducting temperature checks, of all residents and teammates who enter residential and healthcare buildings.
  3. Sick employees are being asked to stay home and notify us if they develop respiratory symptoms while at work.
  4. Any non-essential meetings/social events/gatherings that were planned to take place on our campus have been cancelled.
  5. We are following the recommendations of the CDC, the Williamson County and Cities Health District and other health agencieson using contact precautions.
  6. We’re continuing the practice of proper hand washing hygiene for our teammates and promoting that same practice for our residents. Everyone should clean their hands before and after any interaction with residents and their environments by washing their hands with soap and water for at least 20 seconds. An alcohol-based hand sanitizer that contains 60-95% alcohol may also be used, but soap and water is best.
  7. We’re advising everyone to cover their mouths and noses with tissues when coughing or sneezing. Here’s the CDC’s information on coughing and sneezing etiquette: https://www.cdc.gov/healthywater/hygiene/etiquette/coughing_sneezing.html
  8. We are monitoring our environmental cleaning and disinfection procedures.We use hospital grade products designed to promote and assist in infection control protocols and have taken advice from the CDC on the best cleaners to use.
  9. We are conducting ongoing teammate training relative to disease prevention protocols.

What You Can Do

  1. Follow guidance on control and prevention for COVID-19.
  • Stay home when you are sick, except to get medical care. Use telemedicine if possible.
  • Cover your coughs and sneezes with a tissue; then throw the tissue in the trash.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • When you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Clean frequently touched surfaces and objects daily.
  • Practice social distancing – keeping a space of 6 feet between you and others – and avoiding any type of mass gatherings.
  • Get a flu shot if you have not already. (Although the flu shot does not protect against COVID-19, it is flu season.)
  1. Assure your family member that the restrictions are in place to protect them.
  2. Contact your family member regularly via phone calls, email or video-conferencing.
  3. Take care of your own wellness.
  4. Please keep The Wesleyan teammates in your thoughts and prayers. They are working hard to provide our residents with the best care possible in the midst of trying circumstances.

Our teammates often share that they specifically chose to work in senior living and healthcare because they have a passion for caring for the oldest among us. In this time, we are being called to not only care for them, but also to take extraordinary actions to protect them. We appreciate your support as we navigate this crisis.

COVID-19 Resources

Centers for Disease Control and Prevention COVID-19 Prevention for Long-Term Care Facilities
Centers for Disease Control and Prevention COVID-19 Updates
Williamson County and Cities Health District Coronavirus Information



March 18, 2020

In this constantly evolving community-wide response to the threat of COVID-19, The Wesleyan is making the necessary adjustments based on recommendations from The Centers for Disease Control and Prevention (CDC), the Williamson County and Cities Health District, and other health agencies. The precautions that are being recommended are to prevent COVID-19 from coming into our community.

Ensuring our residents, visitors and teammates are in a safe and healthy environment is always our primary concern. As such, we want you to know what we are doing as well as what you can do to help prevent COVID-19 from spreading.

Important Update: The Williamson County and Cities Health District has ordered us, The Wesleyan – all our residents, family members, guests and teammates – to comply with the following directives, inclusive of, but not limited to:

“The facility must temperature check all employees, patients, visitors and volunteers prior to entry to the facility.” Pursuant to this directive, we have locked all entrance doors except for the main entrances to assist us in compliance with this mandate. If residents or teammates leave a building, we are required to take their temperature when they return. As an additional safeguard, we have restricted entry to our facilities to essential staff only.

“The facility may not admit any individual to the facility with a temperature of 100.4 °F or above.”

“Any unexplained febrile illness (≥100.4 °F) of facility employees, patients, visitors or volunteers must be reported to the Williamson County and Cities Health District as soon as possible.” A fever can present for a number of illnesses. If you contract a fever, you will need to see a doctor to determine the origin of the fever. Unexplained fevers will be reported.

We understand the difficulties and inconveniences that will arise from the restrictions that have been placed upon our communities in light of this serious health concern. However, it is imperative that we follow these orders for the health and safety of residents and teammates. Administrators and Life Enrichment teammates are working diligently to adapt our communities’ offerings in light of these restrictions, continuing our ongoing commitment to promote wellness for our entire community.

This will continue to be an evolving situation and we will adjust our protocols as needed.

We ask for your support as we implement these practices to ensure the health and safety of our community.



What We Are Doing
to Protect Our Residents and Teammates

  1. All non-essential visitors are restricted from visiting any of The Wesleyan’s building where residents or patients reside.
  2. We are completing health assessments, which including conducting temperature checks, of all residents and teammates who enter residential and healthcare buildings.
  3. Sick employees are being asked to stay home and notify us if they develop respiratory symptoms while at work.
  4. Any non-essential meetings/social events/gatherings that were planned to take place on our campus have been cancelled/rescheduled.
  5. We are following the recommendations of the CDC and other agencies on using contact precautions.
  6. We’re promoting the practice of proper hand washing hygiene for residents and everyone who they may come in contact with. Everyone should clean their hands before and after interaction with residents and their environments by washing their hands with soap and water for at least 20 seconds. An alcohol-based hand sanitizer that contains 60-95% alcohol may also be used, but soap and water is best.
  7. We’re advising everyone to cover their mouths and noses with tissues when coughing or sneezing. Please review the CDC’s information on coughing and sneezing etiquette: https://www.cdc.gov/healthywater/hygiene/etiquette/coughing_sneezing.html
  8. We are monitoring our environmental cleaning and disinfection procedures. We use hospital grade products designed to promote and assist in infection control protocols and have taken advice from the CDC on the best cleaners to use.
  9. We are conducting ongoing teammate training relative to disease prevention protocols.


March 11, 2020

We know you may have questions about the spread of COVID-19 (the new coronavirus) and how it may affect us here at The Wesleyan Independent Living. Ensuring our residents, visitors and teammates are in a safe and healthy environment is always our primary concern. As such, we want you to know what we are doing as well as what you can do to help prevent COVID-19 from spreading. 

In addition to our everyday routine practices of infection control, we are receiving excellent daily guidance from The Centers for Disease Control and Prevention (CDC), the Williamson County and Cities Health District, and other resource partners. We have implemented a variety of steps to help reduce the potential for the COVID-19 virus to enter our buildings.

Here is what we are doing to protect our residents and teammates and how you can help:

  1. We have advised that sick employees should stay home and notify us if they develop respiratory symptoms while at work (e.g., cough, fever, sore throat, runny nose, and/or shortness of breath).
  2. With an abundance of caution, any non-essential meetings/social events/gatherings that are planned to take place on our campus are being cancelled/rescheduled.
  3. We have cancelled outings scheduled that were planned for outside of Georgetown, and will evaluate each outing as we approach its date, to determine if we will continue with the outing. We certainly will continue to support the need for social interaction; however, we will follow the CDC recommendations to ensure that we are protecting our community. That means plans may be changed daily. Our Life Enrichment team will continue to offer daily exercise classes for now, and help us develop other opportunities in which we can remain active and engaged.
  4. We’re promoting the practice of proper hand washing hygiene for residents and everyone who they may come in contact with. Everyone should clean their hands before and after interaction with residents and their environments by washing their hands with soap and water for at least 20 seconds. An alcohol-based hand sanitizer that contains 60-95% alcohol may also be used, but soap and water is best.
  5. We’re advising everyone to cover their mouths and noses with tissues when coughing or sneezing. Please review the CDC’s information on coughing and sneezing etiquette: https://www.cdc.gov/healthywater/hygiene/etiquette/coughing_sneezing.html
  6. We are monitoring our environmental cleaning and disinfection procedures. We use hospital grade products designed to promote and assist in infection control protocols and have taken advice from the CDC on the best cleaners to use. We have educated our teams on how to properly clean throughout our communities and will continue to reinforce those processes through ongoing education.
  7. We have posted signs on our doorways and are asking visitors, including family members, to complete a health assessment form when they enter a building. While this may seem overly cautious, the CDC cautions that persons age 65 and older are potentially at greater risk. We feel this is an important step to making sure that we keep residents healthy. If visitors complete the assessment and have risk factors, we will request that they not enter the building. Even when a visitor is cleared to come in the building, we ask that they visit in apartments and avoid public spaces.
  8. We are following the recommendations of the CDC and other agencies on using contact precautions to prevent the spread which includes wearing gowns and gloves when interacting with residents who are sick, as we always do.
  9. We have implemented enhanced staff training relative to disease prevention protocols.

This will continue to be an evolving situation and we will adjust our protocols as needed. Please watch for follow-up announcements.

For additional information, please visit the CDC’s coronavirus disease information page: https://www.cdc.gov/coronavirus/2019-ncov/

We ask for your support as we implement these practices to ensure the health and safety of our community.

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